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How it works: a service forwards text to particular users. Programs: AOL Instant Messenger, Windows Messenger, iChat.
Students: IM is great for the reluctant talker in the classroom. Given time and means, many students will prefer this method of contact. Students could IM other students for assignment questions or even IM the teacher for advice or questions on a project.
Parents: Obviously IM is another way to contact a teacher. Parents sending kids off to college can use IM to have quick chats with their student.
Teachers: Teachers may want to have a separate IM identity for educational uses. This will let them appear online only when then choose to login to their educational identity.
Issues: Not at all secure and very easy for students to abuse classmates. There is generally an option to save an IM session, but it is rarely done.
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